Order Processing
All orders are processed within 1â3 business days. Orders are not shipped or delivered on weekends or holidays. You will receive a confirmation email once your order has been shipped.
Shipping Times
Delivery times vary depending on your location:
- Domestic: 5â10 business days
- International: 7â20 business days
Please note that delays may occur due to customs, weather, or high demand.
Shipping Costs
Free shipping is offered now
Address Accuracy
Please ensure your shipping address is correct and complete. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
Order Changes & Cancellations
Once an order has been processed, we cannot guarantee changes or cancellations. If you need assistance, please contact us as soon as possible.
Lost, Damaged, or Delayed Orders
If your order has not arrived within 30 business days, please contact us so we can investigate.
- Lost items: We will verify with the carrier and arrange a replacement if confirmed lost.
- Damaged items: Please contact us with photos of the damaged product for a replacement or refund.
Tracking Information
Once your order ships, you will receive a tracking number via email to monitor your delivery.
Contact Us
If you have any questions about your order, please contact our support team at:
[menprimalstorm@gmail.com]